Terms of Service

Last Updated: November 2, 2025

Please read these Terms of Service ("Terms", "Agreement") carefully before using the services offered by FastTrackHazmat ("we", "us", "our"). By accessing or using our services, you agree to be bound by these Terms.

Important Notice: These Terms contain an arbitration clause and class action waiver that affect your legal rights. Please review Section 17 carefully.

1. Acceptance of Terms

By accessing fasttrackhazmat.com, purchasing our services, or communicating with our team, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, you must not use our services.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any modifications indicates your acceptance of the updated Terms.

2. Service Description

FastTrackHazmat provides hazmat compliance services for e-commerce sellers, including product assessments, Safety Data Sheet (SDS) creation, and marketplace reinstatement support. Our services are delivered in a two-step process:

2.1 Product Assessment Service ($99)

The Product Assessment is a professional evaluation service that includes:

Review of your product's ingredients, formulation, and marketplace status

Analysis of hazmat classification and compliance requirements

Feasibility assessment for marketplace reinstatement

Detailed written report with clear recommendations

Determination of required documentation pathway (SDS, exemption sheet, or both)

Important: The $99 Product Assessment fee is non-refundable. This fee covers our expert review time, chemical analysis, and the preparation of your detailed assessment report, regardless of the outcome.

Assessment Outcomes:

Green Light 🟢: Your product can be reinstated. We will outline the exact documentation requirements and offer our full SDS creation service (additional fee applies) with our 100% Money-Back Guarantee.

Red Light 🔴: Your product contains restricted substances or falls under marketplace bans that cannot be overcome with documentation alone. We will explain why and suggest alternatives where possible.

2.2 SDS Creation Service (Optional - Additional Fee)

If your product receives a Green Light assessment, you may optionally purchase our full SDS creation service, which includes:

Custom Safety Data Sheet creation by certified chemists

Compliance with GHS, REACH, CLP, and marketplace-specific requirements

Exemption sheets (if required)

Translation services for multiple marketplaces (if needed)

Step-by-step reinstatement guidance

Case submission support and review

Communication scripts for marketplace support teams

Ongoing support until successful reinstatement

100% Money-Back Guarantee (see Section 3)

Pricing for the SDS creation service varies based on product complexity and marketplace requirements. Pricing will be clearly communicated in your assessment report.

3. 100% Money-Back Guarantee (SDS Service Only)

Our Guarantee: If we cannot get your product reinstated on the target marketplace after creating your compliant SDS and providing reinstatement support, you will receive a full refund of the SDS creation service fee.

3.1 Guarantee Coverage

The 100% Money-Back Guarantee applies only to the SDS creation service (not the $99 assessment). To be eligible for a refund, the following conditions must be met:

You received a Green Light assessment indicating your product could be reinstated

You purchased the SDS creation service based on our recommendation

You provided complete and accurate product information (including full ingredient lists and percentages)

You followed our reinstatement instructions and guidance

You submitted the documentation we provided to the correct marketplace compliance team

The marketplace ultimately rejected the product for reasons within our control (e.g., SDS deficiency, documentation error)

You requested a refund within 90 days of the final marketplace rejection

3.2 Guarantee Exclusions

The Money-Back Guarantee does NOT apply if:

You provided incomplete, inaccurate, or misleading product information

Your product formulation changed after our SDS was created

The marketplace rejection was due to factors outside our control (e.g., policy changes, regional restrictions, product category bans, brand restrictions, account-level suspensions)

You failed to follow our reinstatement guidance or submitted incorrect documentation

The marketplace never responded to your submission despite proper submission

You abandoned the reinstatement process before completion

Third-party factors prevented reinstatement (e.g., supplier changes, regulatory changes)

3.3 Refund Process

To request a refund under the Money-Back Guarantee:

Email [email protected] with your order details and marketplace rejection evidence

We will review your case within 5-7 business days

If eligible, refunds are processed within 14 business days

Refunds are issued to the original payment method

4. Client Responsibilities

To receive optimal service, you agree to:

4.1 Information Accuracy

Provide complete and accurate product information, including full ingredient lists with percentages

Disclose any known regulatory issues or past marketplace rejections

Notify us immediately if your product formulation changes

Provide access to existing documentation (factory SDSs, test reports, certifications)

4.2 Communication

Respond to our requests for information within 48 hours when possible

Check your email regularly for updates and guidance

Notify us of any marketplace communications or status changes

Follow our reinstatement instructions carefully

4.3 Marketplace Submission

Submit documentation to the correct marketplace team as instructed

Use the communication scripts we provide

Forward marketplace responses to us for review

Do not modify or alter the documentation we provide

Critical: Providing inaccurate information or failing to follow our guidance may result in rejection and will void the Money-Back Guarantee.

5. Service Limitations and Disclaimers

5.1 No Guarantee of Marketplace Acceptance

While we create compliant documentation and provide expert guidance, we do not control marketplace compliance decisions. Final approval or rejection is at the sole discretion of Amazon, TikTok Shop, Walmart, or other marketplace platforms. We cannot guarantee:

Marketplace approval timelines

Specific marketplace policy interpretations

Changes to marketplace requirements after submission

Reversal of account-level restrictions or suspensions

5.2 Assessment Accuracy

Our Product Assessment is based on the information you provide and our professional expertise. While we conduct thorough reviews, we cannot guarantee:

That marketplace policies won't change after the assessment

Outcomes for products with incomplete or withheld ingredient information

That marketplaces will interpret regulations the same way we do

5.3 Regulatory Compliance

Our services focus on marketplace compliance and hazmat classification. We are not a regulatory authority and do not provide:

Legal advice or legal representation

Certification that your product complies with all applicable laws

Approval to sell your product in specific regions

Guarantees regarding product safety or liability

Product registration or regulatory submissions

You remain responsible for ensuring your products comply with all applicable laws, regulations, and safety requirements in your target markets.

5.4 Third-Party Actions

We are not responsible for:

Actions taken by marketplace platforms (Amazon, TikTok Shop, Walmart, etc.)

Changes to marketplace policies or requirements

Delays in marketplace review processes

Errors or omissions by third-party suppliers or manufacturers

Product formulation changes made by your suppliers

6. Delivery and Timelines

6.1 Product Assessment

Standard Delivery: 24-48 hours after receiving complete product information

Complex products may require additional time (we will notify you if this is the case)

6.2 SDS Creation Service

Standard Delivery: 3-5 business days after order confirmation

Rush service available for an additional fee (24-48 hour delivery)

Timelines assume you provide complete and accurate information upfront

6.3 Marketplace Review

Marketplace review times vary: typically 7-14 days, but can be longer

We provide ongoing support during the marketplace review process

We cannot expedite marketplace review timelines

7. Payment Terms

7.1 Payment Processing

We accept payment via Stripe and PayPal

All fees are in GBP (£) or USD ($) as displayed at checkout

Payment is due in full before services commence

You authorize us to charge your payment method for the services purchased

7.2 Assessment Fee

The $99 Product Assessment fee is charged upfront

This fee is non-refundable under any circumstances

The assessment fee is separate from and does not include the SDS creation service

7.3 SDS Creation Service Fee

Optional service offered only to Green Light assessments

Pricing based on product complexity and marketplace requirements

Subject to 100% Money-Back Guarantee (see Section 3)

7.4 Currency and Taxes

All prices displayed exclude VAT unless otherwise stated

VAT will be charged at the applicable rate based on your location

You are responsible for any additional taxes or duties in your jurisdiction

8. Confidentiality

8.1 Your Confidential Information

We understand that your product formulations and business information are confidential. We agree to:

Maintain strict confidentiality of all proprietary product information

Use your information solely for providing our services

Not disclose your formulations, ingredient lists, or business details to third parties

Sign Non-Disclosure Agreements (NDAs) upon request

8.2 Exceptions

We may disclose your information only when:

Required by law or legal process

Necessary to comply with marketplace requirements

You provide explicit written consent

8.3 Data Retention

We retain copies of created documentation for 7 years for quality assurance and compliance purposes

Documentation is stored securely and access is restricted to authorized personnel only

9. Intellectual Property

9.1 Ownership of Created Documents

Upon full payment, you own the Safety Data Sheets and compliance documents we create for your specific products

You may use these documents for their intended purpose (marketplace submissions, compliance)

You may not resell, redistribute, or license our documents to third parties

9.2 Our Intellectual Property

All methodologies, templates, processes, and systems remain our property

Our website content, branding, and marketing materials are protected by copyright

You may not reproduce, modify, or create derivative works from our materials without written permission

9.3 Your Product Information

You retain all rights to your product formulations and proprietary information

You grant us a limited license to use this information solely for providing our services

10. Limitation of Liability

Important Legal Protection: Please read this section carefully as it limits our liability to you.

10.1 Maximum Liability

To the maximum extent permitted by law, our total liability to you for any claims arising from our services is limited to the amount you paid us for the specific service giving rise to the claim.

For example:

If you purchased only the $99 assessment, our maximum liability is $99

If you purchased the SDS service for $749, our maximum liability is $749

10.2 Excluded Damages

We are not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

Lost profits or revenue

Loss of inventory or business opportunities

Marketplace account suspensions or restrictions

Damage to business reputation

Cost of substitute services

Loss of data or business information

This limitation applies even if we have been advised of the possibility of such damages.

10.3 Basis of the Bargain

You acknowledge that we have set our prices and entered into this Agreement in reliance upon the liability limitations set forth herein, which allocate risk between us and form the basis of our bargain.

11. Indemnification

You agree to indemnify, defend, and hold harmless FastTrackHazmat, its employees, contractors, and partners from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:

Your violation of these Terms

Your violation of any laws or regulations

Your product's non-compliance with applicable safety or regulatory requirements

Inaccurate or misleading information you provided

Your failure to follow our guidance or instructions

Product liability claims related to your products

Third-party claims arising from your use of our services

12. No Warranties

Our services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, whether express or implied, including but not limited to:

Implied warranties of merchantability

Fitness for a particular purpose

Non-infringement

Uninterrupted or error-free service

Accuracy or reliability of results

The only warranty we provide is the 100% Money-Back Guarantee for the SDS creation service, as detailed in Section 3.

13. Termination

13.1 By You

You may terminate your use of our services at any time. However:

The $99 assessment fee is non-refundable

If you terminate after purchasing the SDS service but before delivery, you may receive a partial refund at our discretion

Once documentation is delivered, no refunds are available except under the Money-Back Guarantee terms

13.2 By Us

We may terminate or suspend services if you:

Violate these Terms

Provide false or misleading information

Engage in abusive or threatening behavior toward our team

Fail to pay for services

Request services for illegal or prohibited products

13.3 Effect of Termination

Upon termination, you lose access to ongoing support

You retain ownership of any delivered documentation

Confidentiality obligations survive termination

Outstanding payment obligations remain due

14. Prohibited Products

We do not provide services for products that are:

Illegal in your jurisdiction or target marketplace

Prohibited by marketplace policies (e.g., weapons, explosives, illegal drugs)

Designed to circumvent marketplace safety restrictions

Deliberately mislabeled or misrepresented

Subject to specific bans we identify during assessment

If we discover your product falls into a prohibited category, we reserve the right to refuse service. In such cases, the assessment fee remains non-refundable as it covers our review time.

15. Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including:

Natural disasters, pandemics, or public health emergencies

Government actions, laws, or regulations

Wars, terrorism, or civil unrest

Internet or telecommunications failures

Third-party service provider outages

Marketplace platform changes or shutdowns

16. Governing Law and Jurisdiction

These Terms are governed by the laws of Northern Ireland and the United Kingdom, without regard to conflict of law principles.

For disputes not subject to arbitration (see Section 17), you agree that any legal action must be brought in the courts of Northern Ireland, and you consent to the exclusive jurisdiction of such courts.

17. Dispute Resolution and Arbitration

17.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to contact us at [email protected] to attempt to resolve the issue informally. We commit to working with you in good faith for at least 30 days to resolve any disputes.

17.2 Arbitration Agreement

If informal resolution fails, any dispute arising from these Terms or our services shall be resolved through binding arbitration, except where prohibited by law. The arbitration will be conducted under the rules of a recognized arbitration body in Northern Ireland.

17.3 Class Action Waiver

You agree that any arbitration or legal proceeding shall be conducted on an individual basis and not as a class action, collective action, or representative action. You waive the right to participate in any class action against us.

17.4 Exceptions

Either party may seek injunctive relief in court to protect intellectual property rights or confidential information.

18. Miscellaneous Provisions

18.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and FastTrackHazmat regarding our services and supersede all prior agreements or understandings.

18.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

18.3 Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

18.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

18.5 No Agency

These Terms do not create any agency, partnership, joint venture, or employment relationship between you and FastTrackHazmat.

18.6 Survival

Provisions that by their nature should survive termination (including confidentiality, indemnification, limitation of liability, and dispute resolution) will survive the termination of these Terms.

18.7 Notices

All notices under these Terms must be in writing and sent to:

To FastTrackHazmat: [email protected]

To You: The email address you provided when purchasing services

18.8 Language

These Terms are written in English. Any translated versions are provided for convenience only. In case of conflict, the English version prevails.

18.9 Headings

Section headings are for convenience only and do not affect interpretation of these Terms.

19. Updates to Terms

We may revise these Terms from time to time. Material changes will be notified via:

Email to registered users

Prominent notice on our website

Updated "Last Updated" date at the top of this document

Your continued use of our services after changes are posted constitutes acceptance of the revised Terms.

20. Contact Information

If you have questions about these Terms of Service, please contact us:

FastTrackHazmat
48 Bachelors Walk
Lisburn, County Antrim
Northern Ireland, BT28 1XN

Email: [email protected]

We aim to respond to all inquiries within 2 business days.

By using FastTrackHazmat's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.